Hotel Arthotel Andorra

Feeling Safety by Actahotels

Taking care of you is our priority

At Actahotels we constantly think about people’s happiness and well-being and now we believe it’s time to enjoy the thrill of travelling again.

Today, more than ever before, after all we’ve been through, we know that one of the things that most concerns you about travelling is your safety. This is why we’ve launched Feeling Safety by Actahotels, a comprehensive programme with preventive measures applicable to all our hotels, implementing the most stringent cleaning and disinfection protocols established by the health authorities to ensure that your stay at Actahotels is absolutely safe.

PROTECTIVE MEASURES

New cleaning and disinfection protocols

  • Disinfection and cleaning of rooms with disinfectant and virucidal products approved by the Ministry of Health from Govern d’Andorra.
  • Deodorisation and disinfection of the rooms after each guest changeover.
  • More frequent disinfection of all the communal areas, paying particular attention to surfaces that are touched most often, including door handles, room keys, elevator buttons, etc.
  • Constant disinfection of the lift cabins.
  • Increased cleaning of risk areas, particularly the public toilets.
  • Installation of protective screens in critical locations.
  • Installation of disinfectant gel dispensers at all the entrances to the hotel and the communal areas.
  • All the textile materials will be handled with extreme care and washed in long cycles at over 60ºC using approved antiviral products.

Employee health and safety protocols

  • Compliance with social distancing measures by employees
  • Reception staff:If social distancing is not possible, they will be required to use a face mask.
  • Maintenance and floor staff:They will be required to wear face masks.
  • Protocol for frequent washing of hands with soap and water or a hydroalcoholic solution.

Social distancing rules

  • Measures to ensure social distancing between guests and between guests and the hotel staff.
  • Strict compliance with the social distancing measures implemented in all the areas.
  • Signage for queues and waiting areas to ensure social distancing.
  • Regulation of use of the lifts, with signs indicating the new permitted capacity.
  • Definition of the new capacities in the rooms open to the public, with instructions posted to guarantee social distancing.

PPE provided for guests

  • Face masks will be available to guests, on request.

Adapted catering protocols

  • “A la carte” breakfast
  • We’ll serve individual breakfast “a la carte”instead of a buffet to prevent potential exposure to contaminated food and ensure social distancing.
  • Breakfast will be served from 8:00 am to 10:30 am.
  • On your arrival at the hotel you must inform the reception desk what time you wish to have breakfast.
  • We propose you 3 breakfast types: Continental, American and Healthy.
  • If you have not already reserved bed and breakfast basis, the price would be 9,40€/person/day. If you ever wish to add this service to your stay, we highly recommend to book it in advance as we have capacity restrictions in the restaurant.

NEW CHECK-IN AND CHECK-OUT TIME

  • Check-in from 16:00
  • Check-out until 11:00

SPA FACILITIES

The SPA facilities are back in operation.

We look forward to welcoming you very soon and ensuring that your stay is a wonderful experience.